Failed transactions
If money left your account but your wallet was not credited, or a service charge was deducted but the service failed, we verify it and credit the wallet or refund it.
Duplicate payments
Verified duplicate charges are refunded.
Completed services
A service that was completed successfully, including a printed or downloaded document, is not refundable unless the error was ours.
Wrong customer details
If the wrong file or details were entered, the charge for a completed service cannot be reversed. Please check inputs before submitting.
How to request a refund
Raise a complaint from your panel with the transaction ID, date and amount. We reply in the complaint thread.
Contact
Members can raise a Help Desk ticket from the panel. Others can use the support page.